Overview

For additional support, we are available via chat and email. Tickets are submitted directly to our admin teams and are responded to in the order that they are received. We strive to stay below industry-standard time, and most tickets are answered within 24 hours.

After your initial submission, the ticket will be converted into an email thread. You can reply to our admins simply by responding to the emails they send to you.

Hours of Operation

You can contact our support team during standard business hours.

• Monday to Friday
• 9:00 AM EST to 7:00 PM EST

Chat Support

The best and fastest method to receive live help for a service issue is chat support.

To start a chat, navigate to https://www.opensourcehost.com/. In the bottom right of your screen, you will see a button to start chatting with us. Our support agents are available from 9:00 AM EST to 7:00 PM EST, Monday to Friday.

Email Support

To submit a support ticket, you can email support@opensourcehost.com. 

Note: To ensure that our spam filters do not catch this email, please send it from the email address listed in your client area.

Please be sure to include:

• your name
• your phone number
• your domain name
• a detailed description of the issue you are facing
• any other relevant information, such as error messages or screenshots

The more information we have, the quicker we can resolve an issue.